Contact
NoeticCog is built and run by one person. Email is the only support channel, and it goes to an inbox a human actually reads.
If you need help right now
This inbox is not monitored around the clock, and nobody at NoeticCog is watching your account in real time. If you or someone else is in immediate danger, contact your local emergency number.
To find a free, confidential crisis line in your own country, use findahelpline.com. It covers most countries and asks for nothing.
Write to:
Clicking the address opens your mail app. If nothing happens, your browser has no mail app set up — select the address above and copy it into whatever you normally use.
What helps us answer faster
- · What you were trying to do, and what happened instead.
- · The page you were on.
- · The email address on your account, if you have one.
You never have to tell us anything about your health to get help with the app, and we will not ask.
Particular things
- · Your data. Exporting or deleting everything is self-serve and immediate under Settings, which is faster than asking us. Email works too.
- · Privacy questions and complaints. Same address. What we store and who can reach it is set out in the privacy policy.
- · Clinics and teams. Same address — say roughly how many people you are looking after.
- · Replies to our emails. Every message NoeticCog sends — reminders, weekly summaries, trusted-contact alerts — can simply be replied to. Replies land in this same inbox.
What to expect
One person reads this inbox, so replies take days rather than minutes. If you have heard nothing after a week, send it again — that means the first one went astray, not that it was ignored.